Returns & Exchanges
If you are not entirely satisfied with your purchase. We are here to help.
RETURNS & EXCHANGES:
We’ll happily allow returns & exchanges for items in their original condition when:
- The item must be unused, with all tags still attached.
- The item must be free of scents and marks and in the same condition that you received it.
- The item you received is incomplete or incorrect.
- Return the item within 30 days.( from the date you received it)
- Please do not return anything without letting us know first!
Please email to our customer care team ( firstname.lastname@example.org ) first. Or we will refuse to give the refund.
8333 Rochester Ave, Suite 109, Rancho Cucamonga
Tel: +8617746043802, Eddy
We cannot accept off-line return. Please email to our customer care team (email@example.com ) first. Please don't go straight to the warehouse.
Once your package is in our warehouse please allow up to 2 to 3 business days to process your return and exchange requests. We, of course, try to process it as quickly as possible.
Once we receive the returning item, we will inspect it and notify you immediately on the status of your refund after inspecting the item.
If your return is approved. We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Refunds sometimes take some time to be officially processed and appear on your account. For peace of mind, also contact your card issuer and inquire on the status of your refund.
You should definitely contact us if your credit card issuer says they don’t see any refund to process - we’ll definitely need to double check.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org or toll free number +8617506007157
*** Please note: The Returns & Exchanges processing time of all orders will be extended since March 10th. Please don't worry, you have 90 days to return an item from the date you received it. This is not a permanent state, this is a moment in time for COVID-19 outbreak.